Client Success Manager
2 weeks ago
At Avyan Global, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Our team embodies a passion for innovation, creativity, and collaboration, striving to make a positive impact on our clients' businesses and the communities we serve.
We're seeking a highly skilled Client Success Manager to join our team and contribute to our mission. As a key member of our team, you will work closely with our multidisciplinary teams to develop strategic solutions that deliver measurable results for our clients.
Key Responsibilities:
- Campaign Development & Execution: Collaborate with cross-functional teams to develop and execute client campaigns, ensuring alignment with strategic goals and objectives.
- Strategic Thinking & Leadership: Understand client business needs deeply and translate them into strategic solutions and experiences that deliver measurable success.
- Creative & Content Oversight: Bring an eye for creative direction and content development, ensuring campaigns align with both client brand and strategic objectives.
- Client Relationship Management: Build and maintain strong relationships with clients, demonstrating digital leadership and expertise across brands while driving profitability.
- Project/Account Management: Oversee project completion by managing risks, finances, and schedules, ensuring each project phase is delivered on time and within scope.
- Insight & Solution Development: Drive insightful and tactical innovations across digital creative, media, and data, linking them to client brand goals.
- Translating Client Directives: Accurately interpret client directions, translating them into clear briefs for internal teams and ensuring deliverables meet client expectations.
- Digital Solutions & Innovation: Stay ahead of emerging technologies and consumer behavior trends to develop strategic solutions for clients.
- Campaign Management: Analyze and manage campaigns across platforms, offering data-driven insights and actionable recommendations to optimize performance based on objectives.
What We're Looking For:
- A strategic thinker with the ability to develop long-term strategies that align with client business goals and campaign objectives.
- Strong creative/content instincts with an eye for developing and evaluating high-quality creative solutions.
- Experience in a creative agency environment, particularly on digital and tech projects involving web, mobile, commerce, and strategic consulting.
- Proven ability to lead, manage, and monitor client campaigns, ensuring seamless collaboration and alignment with business goals.
- Expertise in translating client directions into actionable plans and delivering insight-driven, workable solutions to address client needs.
- Comfortable working with clients across all levels and industries, from C-suite executives to day-to-day contacts.
- A firm understanding of agile product design, development experience strategy, and success metrics.
- Strong project/account management skills, with a track record of successfully leading cross-functional teams.
- Deep appreciation for design and user experience that enhances digital solutions.
- Curious and proactive in keeping up with industry trends, new technologies, and best practices that could enhance campaign performance.
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