Senior Salesforce Quality Assurance Specialist

20 hours ago

Makati City, National Capital Region, Philippines beBeeQuality Full time ₱800,000 - ₱1,000,000

Job Title: Lead Salesforce Quality Analyst

This role plays a crucial part in driving the overall testing strategy and quality assurance efforts across projects. They are responsible for leading a team, ensuring seamless collaboration among QA members. The QA Lead oversees the implementation of testing processes, aligns testing goals with project objectives, and ensures timely completion.

Main Responsibilities:
  • Review requirements and collaborate with Delivery Leads to contribute to User Story Acceptance Criteria, ensuring clear and testable project expectations.
  • Estimate, prioritize, plan, and coordinate testing activities to meet project deadlines and quality goals.
  • Identify, record, document, and track bugs, effectively communicating and working with the development team to ensure timely resolution.
  • Design, develop, and execute test scripts to enhance testing efficiency and coverage for both new and existing features.
  • Continuously track and improve quality assurance metrics, such as defect densities and open defect counts, to ensure high software quality.
Required Skills:
  • 5+ years of experience leading testing and quality assurance activities and a team.
  • Experience in developing test plans and writing test cases.
  • Excellent organizational, verbal, and written communication skills.
  • Tenacious, detailed-oriented, and self-motivated.
  • Experience using JIRA or similar tools for defect tracking and management.
  • Experience with automation testing tools is an advantage.
Preferred Qualifications:
  • Experience in Salesforce implementation or any other CRM implementation.
  • Experience with Agile / Scrum development practices.

The ideal candidate is a technical connector, collaborator, and communicator with a strong bias towards user empathy and understanding problems before identifying solutions. A desire to work within a fast-paced, collaborative, and team-based support environment is essential.

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