Chief Knowledge Architect

1 day ago

Lipa City, Calabarzon, Philippines beBeeKnowledge Full time ₱600,000 - ₱800,000
Senior Knowledge Strategist

The role of Senior Knowledge Strategist involves designing and implementing a comprehensive knowledge management system to enhance organizational efficiency, reduce support costs, and improve service delivery.

As a seasoned IT professional with hands-on experience in Systems Administration and broader IT Support/infrastructure, the ideal candidate will leverage their technical acumen to develop and manage a knowledge management framework that aligns with industry best practices.

This includes defining policies, procedures, and guidelines for content creation, review, and lifecycle management, as well as ensuring the accuracy, timeliness, relevance, and consistency of knowledge articles.

The successful candidate will champion a culture of knowledge sharing, encouraging employees to contribute to the knowledge base through recognition programs, incentives, and gamification.

They will also collaborate closely with stakeholders to understand their needs, drive adoption, and ensure knowledge assets meet organizational requirements.

Ultimately, this role requires exceptional linguistic precision, problem-solving skills, and the ability to translate complex technical concepts into clear, actionable knowledge for diverse audiences.

Key Responsibilities:
  • Strategic Leadership & Process Ownership:
  • Design, implement, and continuously improve the knowledge management strategy and processes, aligning with industry best practices.
  • Develop and manage the knowledge management framework, including policies, procedures, and guidelines for content creation, review, and lifecycle management.
  • Stay abreast of new technologies and industry trends to drive continuous innovation.
  • Content Management & Quality Assurance:
  • Oversee the entire knowledge article lifecycle, from acquisition and creation to storage, organization, distribution, and utilization.
  • Ensure knowledge articles are accurate, timely, relevant, and consistent in language and structure.
  • Provide expert feedback on the technicalities of grammar, syntax, punctuation, and overall English language quality of knowledge content.
  • Critically review content from a hands-on IT support, infrastructure, and systems administration perspective.
  • Knowledge Sharing & Cultural Enablement:
  • Champion and foster a proactive knowledge-sharing culture across all IT teams.
  • Guide and train team members on knowledge management practices, emphasizing knowledge creation as a by-product of problem-solving and continuous improvement.
  • Implement strategies to encourage employee engagement and contribution to the knowledge base.
  • Tooling & Stakeholder Collaboration:
  • Manage and support existing knowledge management tools and technologies.
  • Collaborate closely with stakeholders to understand their needs and drive adoption.
  • Analyze knowledge management data and metrics to inform strategic decisions.

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