Travel Support Specialist

2 days ago


Pasig, National Capital Region, Philippines Meta Solutions Full time

Facilitate Travel Arrangements:
Manage bookings for flights, accommodations, vehicle rentals, and other travel-related services.

Deliver Destination Insights:
Provide comprehensive information regarding travel locations, transport options, entry requirements, and lodging.

Address Customer Queries:
Respond to inquiries and concerns from clients via various communication channels regarding their travel plans.

Process Modifications and Cancellations:
Handle requests for changes, cancellations, and refunds related to travel bookings.

Troubleshoot Travel Issues:
Resolve problems associated with travel, including booking discrepancies, lost reservations, or itinerary adjustments.

Promote Additional Services:
Recommend supplementary travel options or enhancements that could improve the customer’s experience.

Maintain Client Documentation:
Ensure accurate and up-to-date records of customer interactions, bookings, and preferences.

Adhere to Regulations:
Comply with company protocols, industry standards, and legal obligations pertaining to travel bookings and customer information.

Assist During Travel Disruptions:
Provide support to clients facing travel interruptions due to various unforeseen circumstances.

Coordinate with Service Providers:
Collaborate with airlines, hotels, car rental agencies, and other service providers to meet customer needs and resolve issues.

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