Implementation Solutions Expert

2 weeks ago


Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time
Key Responsibilities
  • Serve as the primary point of contact for multiple accounts during implementation, ensuring seamless onboarding and deployment of our workplace platform.
  • Demonstrate in-depth knowledge of the platform and project management methodologies to drive successful implementations.
  • Work closely with customers to customize and deploy a range of products within our platform, following their guidelines for scaled onboarding.
  • Develop and execute a streamlined implementation plan, ensuring timely and effective deployment.
  • Provide exceptional follow-up with clients through regular calls, emails, and training sessions to ensure successful onboarding.
  • Deliver engaging enablement sessions to onboard key user roles, ensuring they derive maximum value from our platform.
  • Act as the Voice of the Customer, driving escalations to resolution and gathering product feedback requests to enhance our offerings.
  • Implement both 1:1 video calls and one-to-many customer engagement strategies, including email campaigns, webinars, and group office hours.
  • Ensure customers achieve their desired outcomes from our platform, leveraging key features and products to drive success.
  • Represent our clients as domain and product experts, providing industry-leading customer support and driving NPS scores.
Requirements
  • 3-6 years of experience in managing relationships with software (SaaS) or services clients in a B2B sales or account management role.
  • 3-6 years of implementation experience or project management expertise.
  • Strong onboarding experience and excellent verbal and written communication skills.
  • Presentation skills and ability to work in a fast-paced environment.
  • Previous experience in a startup environment and knowledge of Salesforce or another CRM platform is a plus.
  • Knowledge of change management skills and experience with deadlines.


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