Implementation Specialist

4 weeks ago


Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time

Job Summary

We are seeking a highly skilled Implementation Specialist to join our team at TASQ Staffing Solutions. As a key member of our implementation team, you will be responsible for managing multiple accounts during their implementation, working directly with our customers to deploy a range of products within our workplace platform, and driving a streamlined implementation plan following the client's guidelines for scaled onboarding.

Key Responsibilities

  • Serve as the first point of contact to manage multiple accounts during their implementation
  • Demonstrate a deep understanding of the platform as well as project management methodologies
  • Work directly with our customers to deploy a range of products within our workplace platform
  • Drive a streamlined implementation plan following the client's guidelines for scaled onboarding
  • Have impeccable follow-up with client calls, emails, and training
  • Deliver engaging enablement sessions to successfully onboard key user roles
  • Be the Voice of the Customer by helping drive escalations to resolution as well as by gathering and managing product feedback requests
  • Execute both 1:1 video calls and one-to-many (email campaigns, webinars, group office hours) customer engagement strategies for your segment of customers
  • Ensure customers derive maximum value from their investment in our platform, utilizing key features and products
  • Represent client as a domain and product expert in customer interactions
  • Always push for industry-leading NPS scores.

Requirements

  • 3-6 years of experience managing relationships with software (SaaS) or services clients in either a B2B sales or account management role
  • 3-6 years of implementation experience (Front end client facing implementation experience) OR experience managing or driving projects for customers
  • Must have onboarding experience
  • Strong verbal and written English communication skills both internally and externally
  • Presentation skills
  • Previous experience in a startup environment and using Salesforce or another CRM platform is a plus
  • Knowledge of change management skills
  • Experience with deadlines
  • Training curriculum development and delivery is a plus
  • Amenable to working on a night shift schedule
  • Amenable to working on a hybrid setup (2-4x RTO/month) in MOA Pasay, Philippines


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