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Customer Success Coach

1 week ago

Davao City, Davao, Philippines Transcom Full time
Job Description:

We are seeking a highly skilled and experienced Customer Success Coach to join our team at Transcom.

About the Role:

This is an exciting opportunity for a seasoned professional to leverage their expertise in training, development, and performance management to drive business growth and customer satisfaction.

Main Responsibilities:
  • Training Delivery: Develop and deliver comprehensive training programs to equip employees with the skills and knowledge required to excel in their roles.
  • Performance Management: Conduct regular coaching sessions to identify areas for improvement and provide actionable feedback to drive performance enhancement.
  • Process Improvement: Analyze business processes and implement improvements to increase efficiency, productivity, and customer satisfaction.
  • Culture Development: Foster a culture of continuous learning and development within the organization.

To be successful in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to work collaboratively with cross-functional teams.