IT Incident Resolution Specialist
1 week ago
HCLTech is seeking a highly skilled Incident Manager to join our team in Taguig, National Capital Region, Philippines.
Responsibilities- Validate incidents as major incidents by following established processes.
- Communicate with senior management and initiate incident communication procedures.
- Act as Duty Manager, coordinating support teams for swift incident resolution.
- Notify users of impacted services and provide regular updates to stakeholders.
- ITIL certification or 5 years of experience as an Incident Manager.
- Knowledge of KPIs and CSL related to IT helpdesk operations.
- Experience working with ServiceNow.
- Advanced Excel skills and proficiency in Word, PowerPoint, and MS-Visio.
- HMO benefits for up to 3 dependents from the first day of employment.
- Paid vacation and sick leave.
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