Major Incident Management Analyst

4 weeks ago


Taguig, National Capital Region, Philippines weSource Management Consultancy Firm Full time

Job Openings Major Incident Management Analyst - Hybrid - BGC - 90K

About the job Major Incident Management Analyst - Hybrid - BGC - 90K

As a Major Incident Management Analyst, you will play a crucial role in our organizations incident management process. You will be responsible for the timely and effective resolution of major incidents, minimizing the impact on our operations and ensuring the highest level of service availability. This role requires strong analytical skills, excellent communication, and the ability to collaborate with cross-functional teams.

The Requirements

  • Bachelors degree in a related field (e.g., Computer Science, Information Technology) or equivalent work experience.
  • Proven experience in incident management, preferably in a high-availability environment.
  • Strong analytical and problem-solving skills, with the ability to think critically under pressure.
  • Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical stakeholders.
  • Familiarity with incident management tools and methodologies.
  • Knowledge of ITIL (Information Technology Infrastructure Library) framework is a plus.
  • Certifications in incident management or related fields (e.g., ITIL, Certified Incident Manager) are advantageous.

The Role

  • Incident Identification: Monitor various sources for potential major incidents, such as system alerts, customer reports, and internal notifications.
  • Incident Triage: Quickly assess and prioritize incidents based on their severity, potential impact, and urgency.
  • Coordination: Act as the central point of contact during major incidents, coordinating efforts across technical and non-technical teams to facilitate rapid resolution.
  • Resolution Coordination: Act as a central point of coordination for incident resolution efforts. Engage relevant teams and resources to resolve incidents promptly.
  • Communication: Provide regular updates to stakeholders, including senior management, regarding the status of major incidents, including their impact, current status, and estimated time to resolution.
  • Root Cause Analysis: Collaborate with technical teams to conduct post-incident analysis, identifying the root causes of major incidents and recommending preventive measures.
  • Process Improvement: Continuously evaluate and improve the major incident management process, suggesting enhancements to streamline incident response and resolution.
  • Documentation: Develop and update incident management procedures, ensuring that all team members are aware of their roles and responsibilities during major incidents.
  • Training: Conduct training sessions and workshops to enhance the incident management skills of team members and promote a culture of incident readiness.
  • Escalation: Escalate incidents to higher management or executives as necessary and ensure the allocation of appropriate resources for resolution.
#J-18808-Ljbffr

  • Taguig, National Capital Region, Philippines Cognizant Full time

    Cognizant is looking for an experienced Major Incident Manager for our fast-growing business area. An ideal candidate, someone who is a problem-solver, idea-maker and a high-energy individual. If you meet our background requirements and are looking for an opportunity to be rewarded for your skills and expertise, this is an ideal opportunity for youGrade:...


  • Taguig, National Capital Region, Philippines beBeeincident Full time ₱10,294 - ₱11,815

    Job OverviewWe are seeking a proactive and skilled Major Incident Manager to fill a key role in our organization.">ResponsibilitiesEvaluate and respond to major incidents in a timely and efficient manner.Collaborate with cross-functional teams to identify root causes of incidents and implement corrective actions.Develop and maintain incident management...


  • Taguig, National Capital Region, Philippines Randstad (Schweiz) AG Full time

    We are looking for a proactive and skilled Major Incident Manager to join our team. The ideal candidate will have a strong background in incident management, ensuring swift resolution of critical incidents to minimize impact on business operations.What You'll Do: Lead the response to major incidents, coordinating with cross-functional teams. Analyze incident...


  • Taguig, National Capital Region, Philippines beBeeIncident Full time

    Incident Manager Job SummaryWe are seeking a highly skilled and proactive Incident Manager to lead our team in managing critical incidents, ensuring swift resolution and minimizing impact on business operations.The ideal candidate will have a strong background in incident management, with expertise in analyzing data to identify trends and implementing...

  • Incident Manager

    3 weeks ago


    Taguig, National Capital Region, Philippines Archgso Full time

    AGSI was incorporated in April 2016. We are committed to supporting the goals of Arch divisions through exceptional service delivery. We pride ourselves on maintaining flexibility and responsiveness to adapt to business unit and industry demands while focusing on sound project management. We are dedicated to growing and developing our employees as we build...


  • Taguig, National Capital Region, Philippines beBeeIncidentCommander Full time ₱800,000 - ₱1,200,000

    Job Summary">Incident Commander"> The Incident Commander will provide leadership and coordination during high-stakes and high-stress incidents. They will be responsible for managing the critical or major incident management process, ensuring the business is prepared for potential incidents. This role requires a deep understanding of incident command systems,...


  • Taguig, National Capital Region, Philippines HRTX Full time

    The Incident Response Analyst will provide detection, containment, and analysis of security events to protect the confidentiality, integrity, and availability of information systems in accordance with the firm's business objectives, regulatory requirements, and strategic goals.Responsibilities:Provide Tier 2 incident response services to the global...


  • Taguig, National Capital Region, Philippines beBeeIncident Full time ₱1,800,000 - ₱2,500,000

    We are seeking a skilled Incident Management Specialist to join our team. The ideal candidate will have excellent problem-solving skills, with the ability to troubleshoot and resolve complex technical issues efficiently.About the RoleThis is a full-time position based in Bonifacio Global City, Taguig, with a hybrid work model setup (at least 2 in-office days...


  • Taguig, National Capital Region, Philippines beBeeIncidentManagement Full time ₱4,000 - ₱6,000

    Job SummaryWe are seeking a highly skilled and organized Incident Management Specialist to join our team. As an Incident Management Specialist, you will be responsible for monitoring incidents, analyzing root causes, and tracking actions to ensure timely resolution.About the RoleMonitor incidents out of process and analyze them to identify root...


  • Taguig, National Capital Region, Philippines beBeeSecurity Full time $40,000 - $50,000

    Incident Response Analyst Job DescriptionWe are seeking a highly skilled Incident Response Analyst to join our team. The successful candidate will provide detection, containment, and analysis of security events to protect the confidentiality, integrity, and availability of information systems in accordance with business objectives, regulatory requirements,...