Site Operations Specialist

2 weeks ago

Makati City, National Capital Region, Philippines beBeeEngineer Full time ₱450,000 - ₱750,000
Job Description

We are seeking a detail-oriented and responsible Site Reliability Engineer to join our dynamic team. The ideal candidate will be part of an environment where they can ensure the seamless operation of IT and business systems by providing 24/7 monitoring, resolving tickets, and identifying the root cause of issues.

The successful candidate will collaborate with cross-functional teams to maintain system reliability and address operational challenges. They will participate in 24/7 monitoring of IT and business systems to ensure availability, performance, and stability.

They will use tools like Grafana and Kibana to monitor metrics, logs, and alerts. They will identify and escalate potential issues proactively to minimize downtime.

Key Responsibilities:

  • Respond promptly to system incidents and user-reported issues by resolving tickets efficiently.
  • Troubleshoot and diagnose problems by analyzing metrics, logs, and SQL queries.
  • Work with teams to identify and implement solutions to recurring issues.
  • Use strong analytical skills to investigate and determine the root cause of incidents.
  • Document findings and preventive measures to avoid future occurrences.

Requirements:

  • Bachelor's degree in Computer Science or related field.
  • Basic understanding of SQL (ability to query and analyze data).
  • Basic programming skills (bash, python)
  • Familiarity with APIs, IT metrics, services, and monitoring processes.
  • Basic knowledge of networking (DNS, HTTP, Load Balancing)
  • Experience using tools like Grafana and Kibana for system monitoring.
  • Ability to interpret system logs and metrics to diagnose issues.

Working Conditions:

The selected candidate will work in a 24/7 rotational shift environment, including weekends and holidays. They must be comfortable working in a fast-paced environment and be able to adapt to changing priorities.

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