Software Support Specialist

4 weeks ago


LapuLapu City, Central Visayas, Philippines Archangel Technologies, Inc. Full time
Job Title: Software Support Specialist

Job Summary:

We are seeking a highly skilled Software Support Specialist to join our team at Archangel Technologies, Inc. As a Software Support Specialist, you will be responsible for providing technical support to our clients and ensuring the quality of system development and implementation.

Responsibilities:

- Analyze software-related issues and propose solutions
- Identify completeness of application/solution and facilitate UAT
- Fix software problems, and tests, and provide solutions before implementation
- Provides references for users by writing and maintaining user documentation; providing work instructions, and support; training users
- Maintains user confidence and protects operations by keeping information confidential

Requirements:

- Bachelor's Degree in Information Technology, Computer Science, or any related course
- At least a year of experience in the Business Systems Analyst industry
- Excellent oral and written communication, interpersonal, and presentation skills
- Self-motivated
- Strong analytical and organizational skills; detail-oriented
- Ability to adapt quickly to changing business and customer needs
- Ability to handle multiple projects and tasks simultaneously
- Ability to learn new applications and system features quickly
- Dedicated to the best possible customer experience and takes initiative toward improving it
- Ability to articulate technical and functional concepts to technical and non-technical audiences
- Has good communication skills in English, both oral and written
- Knowledgeable in MS Visio
- Excellent interpersonal skills and solid communication with all levels of management
- Basic knowledge of software development lifecycle (SDLC)

Why Work with Us:

- We offer a Health Benefit package for our employees and qualified dependents
- Domestic/International business travel opportunities - All expenses paid by the company
- Promotes Communication and Collaboration
- Dynamic environment and opportunities for promotions

Job Type: Full-time, Permanent

Pay: Php15,000.00 - Php20,000.00 per month

Benefits:

- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Opportunities for promotion
- Pay raise
- Promotion to permanent employee

Work Schedule: 8 hour shift, Monday to Friday

Supplemental Pay Types:

- 13th month salary
- Overtime pay
- Performance bonus

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