Service Operations Director

5 days ago


Makati City, National Capital Region, Philippines Kone México Full time
Job Description

As a key member of the Management Team, you will lead the development and execution of KONE México's service business strategy. This involves implementing initiatives to drive growth, improve operational efficiency, and enhance customer satisfaction.

You will be responsible for managing a team of professionals who deliver maintenance services to customers across the country. Your focus will be on driving business results, improving processes, and ensuring high-quality service delivery.

  • Develop and execute a comprehensive service business strategy aligned with KONE México's overall vision and objectives.
  • Lead a team of professionals responsible for delivering maintenance services, including installation, repair, and replacement of equipment.
  • Analyze data and metrics to identify areas for improvement and develop strategies to address them.
  • Collaborate with cross-functional teams to ensure seamless service delivery and excellent customer experience.
  • Evaluate critical equipment problems and resolve them promptly to minimize downtime and ensure customer satisfaction.
  • Establish and maintain relationships with key stakeholders, including customers, suppliers, and partners.
  • Drive a culture of safety and quality throughout the organization.


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