Dynamic Customer Experience Specialist

2 days ago

San Fernando, Central Luzon, Philippines beBeeCareerOpportunities Full time $40,000 - $60,000
Job Description">

As a Customer Service Representative, you will play a vital role in delivering exceptional customer experiences. You will be responsible for handling inbound calls and making outbound sales inquiries using state-of-the-art contact center technology and customer experience methodology.

Key Responsibilities:

  • Resolve customer issues through effective communication and problem-solving skills
  • Utilize systems and technology to complete account management tasks efficiently
  • Recognize sales opportunities and apply sales skills to upgrade customers
  • Explain and position products and processes when interacting with customers
  • Escalate customer dissatisfaction appropriately to ensure timely resolution
Required Skills and Qualifications">

To excel in this role, you will need:

  • A high school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow up on customer issues
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Customer service orientation with empathy, responsiveness, patience, and conscientiousness
  • Ability to multitask, stay focused, and self-manage
  • Strong team orientation and customer focus
  • Adaptability in a fast-paced environment where change and ambiguity are prevalent
Benefits">

We offer a comprehensive benefits package designed to support your well-being and career growth:

  • Paid Time Off: Earn PTO and paid holidays to take time off when needed
  • Incentives & Rewards: Participate in daily, weekly, and monthly contests with cash bonuses and prizes
  • Health Benefits: Comprehensive medical, dental, and vision coverage available after 90 days of employment
  • Retirement Savings: Secure your future with retirement savings programs
  • Disability Insurance: Short- and long-term disability coverage to help protect you during unexpected challenges
  • Life Insurance: Access life insurance options to safeguard your loved ones
  • Career Growth: Enjoy significant advancement opportunities within our organization
  • Paid Training: Learn new skills while earning a paycheck
  • Fun, Engaging Work Environment: Collaborative culture that fosters engagement and camaraderie
  • Casual Dress Code: Be comfortable while working
Others">

This job operates in a professional office environment. While performing the duties of this role, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

Must be authorized to work in the country where the job is based and willing to submit up to a LEVEL II background and/or security investigation with a fingerprint and drug screening.

  • Customer Experience Specialist

    4 days ago

    San Fernando, Central Luzon, Philippines beBeeCustomer Full time ₱15,000 - ₱25,000

    Customer Service Role OverviewSeeking Enthusiastic Representatives to Support Customer Initiatives\Our company is looking for skilled customer service representatives to work on high-profile projects with recognizable brands. In this role, you'll provide exceptional support and create positive experiences for customers. You'll be the face of our...

  • Customer Experience Specialist

    21 hours ago

    San Fernando, Central Luzon, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000

    Help CustomersWe are seeking a dedicated customer service professional to join our team.The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment and have a strong passion for delivering exceptional customer experiences.Manage incoming calls with professionalism and empathyTroubleshoot and resolve customer...

  • Sales Experience Specialist

    18 hours ago

    San Fernando, Central Luzon, Philippines SolutionCX Full time $500,000 - $1,000,000 per year

    About the role:As a Sales Experience Specialist, you will play a key role in engaging with customers, addressing their needs, and providing effective solutions. Through clear communication and excellent service, you will build strong relationships and contribute to a positive customer experience.BenefitsBenefits:Attractive salary and benefits, Work-life...

  • Digital Customer Experience Leader

    6 days ago

    San Fernando, Central Luzon, Philippines beBeeLeadership Full time $120,000 - $150,000

    We are seeking a seasoned leader to oversee the success of our customers in a digital-first world.Job DescriptionThe successful candidate will lead a team of professionals responsible for ensuring seamless customer experiences across various platforms. This role requires strong analytical skills, strategic thinking, and effective communication abilities to...

  • Sales Experience Specialist

    19 hours ago

    San Fernando, Central Luzon, Philippines SolutionCX, LLC Full time ₱500,000 - ₱1,000,000 per year

    About the role: As a Sales Experience Specialist, you will play a key role in engaging with customers, addressing their needs, and providing effective solutions. Through clear communication and excellent service, you will build strong relationships and contribute to a positive customer experience. Requirements Qualifications: At least 1 year...

  • Dining Experience Specialist

    3 days ago

    San Fernando, Central Luzon, Philippines beBeeCustomer Full time ₱15,000 - ₱25,000

    Job OverviewThis role involves interacting with guests in a welcoming and courteous manner, taking orders and facilitating the delivery of food and beverages to their tables.Key ResponsibilitiesEnsuring a clean and organized dining environment at all times.Welcoming guests and providing exceptional customer service throughout their meal...

  • Exceptional Customer Experience Specialist

    1 day ago

    San Fernando, Central Luzon, Philippines beBeeCustomerService Full time ₱25,000 - ₱50,000

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing staff, you will be responsible for delivering exceptional service to our clients through various communication channels.Your primary goal will be to resolve customer inquiries and issues in a timely and efficient...

  • Customer Service Specialist

    3 hours ago

    San Fernando, Central Luzon, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

    We are currently seeking a highly skilled customer service specialist to join our team and provide exceptional support to offshore clients.

  • Customer Helpdesk Specialist

    19 hours ago

    San Fernando, Central Luzon, Philippines Century Limitless Corporation Full time $3,000 - $6,000 per year

    The Customer Helpdesk Specialist is responsible for providing first-level technical and customer support to clients. This role ensures timely resolution of inquiries, issues, and service requests while maintaining a high level of customer satisfaction.Job Responsibilities:Monitors urgent client emails and phone calls, and manage urgent duties.Provides timely...

  • Clark - Customer Experience Advisors - July 2025

    2 weeks ago

    San Fernando, Central Luzon, Philippines Work Services Full time

    Job DescriptionIt's fun to work in a company where people truly BELIEVE in what they are doingWe're committed to bringing passion and customer focus to the business.Job Description: Customer Experience AdvisorAbout the Role:We are seeking a passionate and customer-centric Customer Experience Advisors to join our dynamic team. In this role, you will be the...