Competitive Auto Glass Warranty Claims Professional

2 days ago

Taguig, National Capital Region, Philippines beBeeAdjudicator Full time $60,000 - $80,000
**Auto Glass Warranty Specialist Job Description**

We are seeking an experienced Warranty Claims Adjudicator to join our team remotely. This position is dedicated exclusively to managing and adjudicating vehicle warranty claims related to auto glass service.

The ideal candidate will have a proven track record of handling vehicle warranty claims in the automotive service industry, with excellent verbal and written communication skills in English.

As a Warranty Claims Adjudicator, you will be responsible for:

  • Handling all incoming warranty claims for water leaks, air leaks, molding issues, and possible cracks (excluding new damage).
  • Communicating directly with customers to assess concerns, explain warranty coverage, and set proper expectations.
  • Working with technicians to coordinate inspections, repairs, and follow-ups on warranty cases.
  • Investigating each claim thoroughly by reviewing job history, technician notes, photos, and customer-provided documentation.
  • Approving or denying warranty claims in accordance with company policies, protecting the company's interests and ensuring fair, consistent decisions.
  • Documenting all interactions and outcomes accurately in our CRM system.
  • Managing escalated cases and sensitive customer situations with professionalism and clarity.
  • Educating customers about warranty coverage, exclusions, and procedures.
**Strict Qualifications**

To be considered for this role, you must have:

  • A minimum of 5 years' direct experience handling vehicle warranty claims in the automotive service industry.
  • Experience in the auto glass industry is a strong plus.
  • Proven expertise in adjudicating warranty claims, reviewing supporting evidence, and communicating clear decisions.
  • Excellent verbal and written communication skills in English; able to interact confidently with customers and technicians.
  • Strong decision-making skills with the ability to balance customer satisfaction with company policies.
  • Highly organized, detail-oriented, and able to manage multiple claims simultaneously.
  • Proficient in CRM software and remote communication tools.
  • A reliable internet connection and a quiet, professional work environment.

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