Account Growth Manager

2 days ago

Quezon City, National Capital Region, Philippines beBeeCustomer Full time $120,000 - $150,000
Customer Success Specialist

We are seeking an experienced Customer Success Specialist to join our team. The ideal candidate will have a strong track record of managing a portfolio of mid-market and enterprise accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business.

Key Responsibilities
  • Manage a portfolio of ~40 mid-market and enterprise accounts, ensuring seamless integration of Nooks into sales processes.
  • Onboard new customers, developing multi-threaded relationships to understand customer business goals and deploy Nooks that help them achieve those goals.
  • Conduct regular customer check-ins to share Nooks outcomes, address issues, and identify opportunities for optimization and growth.
  • Analyze customer usage metrics to identify Nooks features with value potential and proactively lead upsell conversations.
  • Monitor customer health metrics and develop proactive plans to address areas of concern.
  • Assist with Technical Support as needed.
Requirements
  • 5+ years of B2B SaaS experience managing 40+ accounts with successful renewals.
  • 2+ years of customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey.
  • 2+ years of Sales Development or management experience.
  • Familiarity with Sales tech stack and experience with tools like Outreach, Salesloft, Salesforce, HubSpot, or Apollo.
  • Comfortable with data analytics and using data to proactively identify customer challenges.
  • Excellent written and verbal communication skills.
  • A self-starter able to learn and work with rapidly-changing SaaS tools, ideally in an early-stage startup environment.

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