Senior Customer Journey Expert

3 days ago

Manila, National Capital Region, Philippines beBeecustomerexperience Full time ₱45,000 - ₱90,000

Role Overview

Job Description:

We are seeking a highly skilled Customer Experience Strategist to join our team. As a key member of our organization, you will be responsible for designing and implementing customer-centric solutions that drive business growth and customer satisfaction.

You will work closely with cross-functional teams to understand customer needs and preferences, identify opportunities for improvement, and develop innovative solutions to address these needs.

Your primary focus will be on simplifying complex processes, improving user experience, and ensuring seamless interactions across multiple touchpoints.

  • Develop and implement customer journey maps to visualize the end-to-end customer experience.
  • Analyze customer feedback and data to identify areas for improvement.
  • Collaborate with stakeholders to design and implement process improvements.
  • Conduct user research and usability testing to ensure solutions meet customer needs.

Required Skills and Qualifications:

To succeed in this role, you will need:

  • A bachelor's degree in a relevant field such as marketing, business, or design.
  • Proven experience in customer experience strategy, design thinking, or a related field.
  • Excellent analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.
  • Experience with customer journey mapping, user research, and usability testing.

Benefits:

We offer a dynamic and supportive work environment, with opportunities for professional growth and development.

Other Opportunities:

We are an equal opportunities employer and welcome applications from diverse candidates.

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