Network Operations Centre

8 hours ago

Manila, National Capital Region, Philippines beBeeSupport Full time ₱800,000 - ₱1,200,000
Job Title: IT Support Specialist

We are seeking a skilled and dedicated IT Support Specialist to join our team. As an integral member of our Network Operations Centre, you will be responsible for ensuring the uptime, stability, and security of critical IT systems.


About the Role:

This is a key position within the NOC where you will provide initial technical support via phone, email, chat, or ticketing system. You will escalate tickets within 30 minutes if not resolved and ensure clear documentation for handovers.


  • Provide technical support for software,application issues, network connectivity checks, password resets and account lockouts, printer & peripheral issues, server issues using system alerts, and network issues via PRTG, Auvik.
  • Monitor and respond to backup issues via Backup Radar, resolving where possible.
  • Perform scheduled overnight tasks such as patching OS/3rd party software and routine maintenance checks.
  • Follow SOPs for recurring tasks to ensure consistency and efficiency.
  • Document all service desk activities accurately in Autotask and maintain proper time entries.

You will work closely with your team to ensure proactive and clear communication during shift handovers and escalate recurring issues to the 24/7 Team Leader.


About You:

To succeed in this role, you should have at least 3 years' experience in IT support, service desk, or NOC roles. You should have strong knowledge of computer hardware, operating systems, and Microsoft 365.


  • Fundamental understanding of networking (Firewalls, Routers, Switches, Access Points).
  • Solid experience with Backup methodologies (OnPrem & SaaS).
  • Basic knowledge of Cyber Security.
  • Familiarity with ticketing systems (Autotask experience highly regarded).

Benefits:

We offer a comprehensive benefits package including HMO, Dental, and Life Insurance for you and one free dependent from day one. You will also receive paid leaves, employee engagement activities, compressed workweek, night differential pay, training and certification support, career growth opportunities, and exposure to global IT operations.


Seniority level

Mid-Senior level


Employment type

Full-time


Job function

Information Technology


Industries

IT Services and IT Consulting

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