Operational Training Specialist

23 hours ago

Tarlac City, Central Luzon, Philippines beBeeCollaborator Full time ₱3,200,000 - ₱4,400,000
Job Overview

This role involves leading new hire training programs to enable operational excellence through continuous learning and development. The selected candidate will conduct upskilling sessions for Specialists and Team Leaders, ensuring alignment with performance standards and business objectives.


Key Responsibilities
  • Conduct new hire orientation, process and product training, and guide employees through onboarding, skill enhancement, and transitioning to independent work.
  • Design, deliver, and continuously improve training programs, including advanced training for career advancement, leadership roles, and communication skills to reduce barriers for non-native speakers.
  • Develop, update, and refine engaging training materials, ensuring clarity, accuracy, and alignment with assessed training needs.
  • Provide real-time feedback, personalized coaching, and technical support to employees, including team leads progressing through leadership levels.
  • Support employees during transitions, address specific challenges, and facilitate exit processes for those not completing onboarding.
  • Serve as a backup and support team operations when needed.
  • Monitor training and QA effectiveness, analyze insights, and recommend program enhancements to align with organizational goals.

Requirements
  • At least 2 years of training experience, preferably in lead gen, sales, technical support or customer support.
  • Excellent communication and coaching skills.
  • Ability to create and deliver effective training sessions.
  • Experience with CRM tools (Salesforce is a plus) and MS Office.
  • Strong organizational, leadership, and time-management skills.
  • Flexible and adaptable to changing priorities and schedules.
  • Self-motivated, proactive, and able to work independently or as part of a team.

We're looking for someone who is proactive, adaptable, flexible, highly professional, willing to go the extra mile, highly collaborative, and committed to continuous improvements.

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