
Online Presence Strategist
6 days ago
We are looking for a highly skilled Online Reputation Manager who will oversee our online presence and develop strategies to maintain a positive image.
Key Responsibilities- Monitor and respond to online reviews on various platforms in a timely and thoughtful manner.
- Track and engage with relevant conversations on social media platforms, ensuring consistent messaging.
- Draft professional responses to both positive and negative reviews, showcasing our company values.
- Escalate sensitive or compliance-related issues to internal leadership for prompt resolution.
- Generate regular reports on online sentiment and trends, providing actionable insights.
- Minimum 2 years of experience in online reputation management, social media, digital marketing, or community management, preferably with a focus on customer service.
- Exceptional English writing and communication skills, with the ability to craft compelling content.
- Strong problem-solving and conflict resolution abilities, with a customer-centric approach.
- Experience using monitoring/ORM tools, such as Sprout Social, Brandwatch, Reputation.com, Meltwater, etc., to track and analyze online conversations.
- Familiarity with U.S. business culture and professionalism in communication, ensuring adaptability in a global market.
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