Support Process Optimizer

6 days ago


Manila, National Capital Region, Philippines Respondent Inc. Full time

Job Description

The Support Process Optimizer plays a critical role in enhancing the customer experience by optimizing support processes and workflows. This role involves collecting customer feedback, analyzing data, and implementing improvements to elevate the customer experience.

Responsibilities

  • Customer Feedback Collection and Analysis
  • Process Improvement and Enhancement
  • Product Expertise and Support
  • Training and Resource Documentation
  • Customer Communication and Escalation

Requirements

  • Experience in remote work environments.
  • Strong English language skills.
  • Average to above-average technical knowledge and support background.
  • Passion for workflow improvement and customer satisfaction.
  • Metric-focused with KPI awareness.
  • Familiarity with ticketing systems and CRM tools.
  • Ability to explain technical concepts simply.
  • Flexibility to accommodate occasional US time zone adjustments.


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