IT Service Delivery Specialist

17 hours ago


Taguig, National Capital Region, Philippines Strategic Networks Inc. Full time
Job Summary

We are seeking a highly skilled IT Service Desk Engineer to join our team at Strategic Networks Inc. as an IT Service Delivery Specialist.

About Us

At Strategic Networks Inc., we value innovation and customer satisfaction. Our company aims to deliver exceptional services that meet the evolving needs of our clients.

Key Responsibilities:
  • Ticket Monitoring: Continuously monitor tickets under the dashboard to ensure prompt attention and resolution.
  • Initial Troubleshooting: Conduct initial checks on tickets, employing basic troubleshooting techniques to identify and resolve issues efficiently.
  • Ticket Assignment: Assess and assign tickets to the appropriate support group, guaranteeing that each issue is handled by the right team.
  • Breached Ticket Management: Closely monitor nearing breached/breached tickets and remind agents who have exceeded or are close to exceeding designated thresholds.
  • Reporting and Communication: Send open ticket reports to MS Teams Group Chat, maintaining transparency and keeping stakeholders informed.
  • Communication Channels: Monitor Viber for escalations, respond to user concern messages/calls on MS Teams and Viber, and read emails in a timely manner.
  • Employee Onboarding: Assist with the timely deactivation of SAP accounts for resigned employees, requesting manual deactivation if necessary.
  • Request Processing: Create GRC requests, process invoices from vendors using the Ariba System, and cascade advisory updates from Regional or Local IT.
Benefits

As an IT Service Delivery Specialist at Strategic Networks Inc., you will enjoy a range of benefits that reflect our commitment to your growth and well-being.



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