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Compliance and Risk Director

1 week ago

Angeles City, Central Luzon, Philippines Ignition Full time

About Ignition

We are a global SaaS company transforming how professional services and their clients do business together.

We foster a collaborative open and transparent culture where we work without ego.

This is an exciting opportunity to join our team as a Fraud & Risk Director driving the transformation of our Fraud & Risk function with a forward-thinking end-to-end fraud strategy that balances risk management and business growth.

Your Key Responsibilities:

  • Fraud & Risk Strategy & Automation: Develop and implement a fraud prevention framework that balances risk reduction with business growth using tools to enhance accuracy reduce manual work and scale risk management.
  • Team Management & Cross-Functional Collaboration: Lead a geographically dispersed team working closely with CX Product and other departments to enhance fraud prevention manage disputes and improve risk resilience.
  • Merchant & Business Risk Oversight: Monitor and assess risks associated with merchants including fraud KYC compliance chargebacks/disputes and financial viability to reduce exposure from merchant failures and fraudulent sign-ups while championing a seamless and trustworthy experience for legitimate customers.
  • Onboarding & KYC Compliance: Establish and refine processes to ensure robust due diligence during merchant onboarding reducing the risk of fraudulent activity from the outset balancing automation vs manual in a risk environment.
  • Transaction Payments Risk & Dispute Management: Oversee fraud detection across payment flows ensuring timely resolutions minimizing financial loss and staying ahead of emerging threats.
  • Incident Response & Crisis Management: Lead fraud investigations manage escalations and drive corrective actions to prevent recurrence acting as the senior point of escalation for high-risk incidents.
  • Resource Improvement & Reporting: Secure leadership buy-in for adequate resourcing of fraud and risk initiatives leveraging data-driven insights to strengthen fraud controls identify emerging risks and establish KPIs for fraud losses and chargebacks with regular reporting to leadership.

What You Will Need:

To succeed in this role you will need 5+ years of experience with proven leadership in fraud prevention risk management or payments security within a fast-paced growth-oriented fintech environment.

Experience in vertical SaaS payments and businesses processing payments on behalf of customers for their end-clients ideally with Stripe is desirable.

Deep expertise in embedded payments merchant acquiring and transaction fraud is essential.

Expertise in regulatory requirements including PCI-DSS KYC and chargeback management is also required.