English Speaking Customer Care Specialist

3 days ago


Angeles City, Central Luzon, Philippines Neksjob Philippines Full time
Job Summary

We are seeking a highly skilled English Speaking Customer Care Specialist to join our team at Neksjob Philippines. As a Customer Care Specialist, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner. Your primary focus will be on providing exceptional customer experiences, utilizing process rules to efficiently address customer concerns.

The ideal candidate will possess excellent communication skills, both written and verbal, with a strong emphasis on empathy and understanding. If you have experience working in a call center environment and are proficient in English, we encourage you to apply.

Key Accountabilities:
* Respond to customer inquiries and resolve issues in a timely and professional manner
* Utilize process rules to efficiently address customer concerns
* Maintain a positive and empathetic tone in all interactions, even in challenging situations

Qualifications:
* 6 months of experience in a BPO setting
* High school graduate or equivalent
* Excellent English communication skills
* Computer literacy and proficiency in web navigation
* Availability to start ASAP
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