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Bilingual Healthcare Customer Support Specialist

1 week ago

Angeles City, Central Luzon, Philippines SuperStaff Full time
Job Description

The SuperStaff company is seeking a highly skilled and bilingual Healthcare Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service to clients through phone, email, or other communication channels.

You will be the primary point of contact for customers, responding to inquiries and resolving issues in a timely and professional manner. Your ability to communicate effectively in both English and Spanish will be crucial in this role.

Responsibilities
  1. Provide accurate and relevant information to customers regarding medical products, services, billing, and technical support.
  2. Maintain customer records and update them accurately in the system.
  3. Work closely with the Operations Team Lead to ensure seamless day-to-day operations.
  4. Contribute to the overall satisfaction of our customers, vendors, and business associates.
Requirements
  • Native or fluent in Spanish (speaking, reading, writing) and proficient in English.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Must be able to maintain confidentiality and handle sensitive information.