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Application Services Representative

1 week ago

Taguig, National Capital Region, Philippines Carlson Wagonlit Travel (Hauptsitz Deutschland) CWT Beheermaatschappij B.V. Deutschland Full time
Job Overview

This role is responsible for providing Level 2 technical support for applications and infrastructure services for our clients. As an Infrastructure Services Expert, you will troubleshoot and resolve more complex technical issues, interacting directly with CWT clients and multiple CWT teams.

Main Responsibilities:

  • Sabre and Amadeus skills required
  • OBT knowledge required
  • Provides timely responses to complex client technical issues that have been escalated from Level 1 support.
  • Manages client inquiries and accurately documents incidents via online case management tool, including accurately records time for client billing
  • Researches and troubleshoots to diagnose root cause and resolve issue quickly and effectively
  • Performs testing to ensure that solution was successful
  • Consistently responds to client inquiries within SLA targets
  • Supports special projects related to or impacting assigned online products/tools

**Requirements**

The ideal candidate will have:

  • An Associate's degree, or equivalent experience
  • 2+ years' relevant experience
  • Customer Service experience required
  • Languages: Fluent in English
  • Ability to work independently and collaboratively as part of a team