Customer Support Expert

4 days ago


Pasig, National Capital Region, Philippines Datamatics Careers- Philippines Full time

Job Details:

This is a full-time opportunity as a Customer Service Agent. The ideal candidate will have experience in customer care within the insurance sector and be familiar with workers' compensation insurance and FNOL processes.

Responsibilities:

  • Handle inbound customer service calls related to workers' compensation insurance.
  • Manage First Notice of Loss (FNOL) calls.
  • Provide clear and concise information to customers regarding policy coverage, claim status, and procedures.
  • Collaborate with internal teams to ensure timely and accurate processing of claims.

Skills Required:

  • Strong communication and interpersonal skills.
  • Ability to handle sensitive information with discretion and professionalism.


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