Customer Solutions Advisor

1 week ago

Hagonoy, Central Luzon, Philippines beBeeSupport Full time ₱12,000 - ₱18,000

Job Opportunity:

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As a Support Expert, you will be the first point of contact for customers worldwide, providing timely and critical support via chat, email, and phone.

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Key Responsibilities:

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  • Act as the primary point of contact for customer inquiries
  • Resolve issues from initiation to resolution
  • Elevate complex issues to subject matter experts when necessary
  • Update support content based on recurring issues and product updates
  • Audit and review AI Bot responses to ensure iterative improvements in the support function
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Required Skills and Qualifications:

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  • Recent graduate or 2+ years in customer solutions, preferably in tech or healthcare
  • Strong communication skills, both written and verbal
  • Excellent problem-solving and organisational abilities
  • Familiarity with CRM systems and support platforms
  • Self-motivated and capable of working independently
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Benefits and Opportunities:

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  • Work from home, with possibility of hybrid work in the future
  • Learn from experienced professionals, joining a diverse team
  • The chance to create a global impact as you immerse yourself in a leading healthtech startup

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