Chief Problem Solver

1 week ago


Hagonoy, Central Luzon, Philippines beBeeTechnical Full time $90,000 - $130,000
Job Opportunity

Senior Technical Support Engineer

Netwrix Corporation is seeking a seasoned Senior Technical Support Engineer to join its team of experts who resolve complex issues and contribute to the enablement and growth of other team members.

Key Responsibilities:
  • Resolve high-priority or highly complex technical issues through effective diagnosis, troubleshooting, and resolution.
  • Own and resolve critical incidents with rapid responses, timely customer communication, and effective solutions.
  • Mentor, guide, and train junior engineers in best practices, assist with escalations, and develop training materials.
  • Act as a trusted advisor to customers providing technical guidance, root cause analyses, proactive optimization recommendations, and detailed updates for ongoing or critical issues.
Requirements:
  • 5+ years in a technical customer-facing role, or equivalent experience; Bachelor's Degree in Computer Science, Information Technology, or related field.
  • At least 2 years in a senior or escalation role.
  • Impeccable verbal and written communication skills, explaining technical concepts clearly to both technical and non-technical users.
  • Strong problem-solving skills, ability to assess issues, identify root causes, and develop effective solutions under pressure.
  • Experience helping customers, de-escalating conflicts, and acting as a constructive advisor to clients.


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