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Delivery Operations Specialist

1 week ago

Manila, National Capital Region, Philippines Lalamove Full time
Job Description

Lalamove is an on-demand delivery platform born with a mission to empower communities by making delivery fast, simple, and affordable.

We seamlessly connect people, vehicles, freights, and roads, moving things that matter and bringing benefits to local communities in 11 markets across Asia and Latin America.

In this role as Corporate Sales Associate, you will manually match corporate orders with partner riders that match their delivery needs. This requires coordinating and matching orders between clients and delivery riders, ensuring timely, accurate, and efficient fulfillment of orders.

You will also provide excellent customer service, responding promptly to client inquiries and resolving any operational issues related to delivery or order matching.

The goal is to continuously improve operational efficiency and customer satisfaction through monitoring and analyzing order metrics and performance.

Responsibilities:
  • Manually coordinate and match orders between clients and delivery riders.
  • Provide exceptional customer service and resolve operational issues.
  • Monitor and analyze order metrics to improve operational efficiency.
  • Collaborate with the sales team to understand client needs and provide tailored solutions.