Crewing Operations Specialist

6 days ago


Manila, National Capital Region, Philippines Oceanic Catering Full time
Job Overview

Oceanic Catering is seeking a highly skilled and experienced Crewing Operations Specialist to join our team. As a key member of our Workforce Management / Crewing Operations organization, you will be responsible for delivering exceptional service to our customers while ensuring the highest standards of crew mobilization and management.

Responsibilities
  1. Mobilization and Planning: Ensure the compliant and timely mobilization of approved crews by the mobilization team, proactively planning ratings as needed.
  2. Crew Retention and Management: Identify and mitigate crew retention risks, work with stakeholders to address issues, and provide support to colleagues in the Workforce Management / Crewing Operations team.
  3. Budget and Reporting: Responsible for the crewing elements of the budget, reporting, and negotiating with customers in cooperation with relevant departments.
  4. Service Performance and Improvement: Schedule and report regular service performance reviews, recommending actions to support continuous improvement.
Requirements
  • Shipping Industry Experience: Proven managerial experience and knowledge of the shipping industry.
  • Crewing Operations Expertise: Excellent knowledge of all aspects of Crewing Operations and Crew Management.
  • Customer Service Mindset: Demonstrable customer service mindset and experience, with strong analytical and organizational skills.
  • Communication and Collaboration: Effective communicator and team player/leader, with strong collaboration and influencing skills.


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