Current jobs related to Complex Issue Handler - Manila, National Capital Region - IT by Design Philippines Inc.

  • Complex Issue Resolver

    4 days ago

    Manila, National Capital Region, Philippines Empower Full time

    Lead by ExampleAs a Lead Associate Client Services professional, you'll set the standard for exceptional customer service at Empower. Your responsibilities will include:Serving as a knowledge leader in the inbound call center, providing immediate support during complex customer calls.Delivering a responsive client experience by taking ownership, delivering...

  • Financial Account Handler

    6 days ago

    Manila, National Capital Region, Philippines IBEX Global Solutions (Philippines) Inc. Full time

    We are seeking a detail-oriented Financial Account Handler to join our team and ensure the accuracy and efficiency of our financial operations.The successful candidate will be responsible for handling client inquiries related to financial accounts, transactions, and services. This includes resolving account issues, processing transactions, and maintaining...

  • Inbound and Outbound Call Handler

    6 days ago

    Manila, National Capital Region, Philippines Lucid Strategy Full time

    Lucid Strategy is seeking a talented Inbound and Outbound Call Handler to join our team. As a customer support specialist, you will be responsible for handling client interactions, resolving issues, and providing exceptional support.Key Responsibilities:Handle inbound and outbound calls from clientsRespond to client inquiries and resolve issuesSet...

  • Complex Litigation Professional

    4 hours ago

    Manila, National Capital Region, Philippines WWF Hong Kong Full time

    We are seeking a detail-oriented and analytical litigation associate to support our California litigation team in handling complex cases against public entities under the California Government Claims Act (CGCA).This role requires a strong ability to handle complex legal issues and conduct advanced case law analysis, as well as exceptional attention to detail...

  • Complex Program Developer

    3 days ago

    Manila, National Capital Region, Philippines QBE GROUP SHARED SERVICES LIMITED - PHILIPPINE BRANCH Full time

    As a Software Engineering Analyst, you will play a crucial role in designing, developing, and testing complex software programs based on agreed specifications and standards. Your primary responsibility will be to analyze business needs and design effective solutions that meet customer requirements.Key skills and qualifications include:Strong understanding of...

  • Escalations Manager

    4 hours ago

    Manila, National Capital Region, Philippines Cloudstaff Philippines Inc. Full time

    Are you looking for a challenging and rewarding role? Do you want to be part of a dynamic team that values innovation and collaboration? If so, consider joining Cloudstaff Philippines Inc. as a High-Impact Case Handler!Responsibilities:Foster open communication among teams to ensure smooth issue escalation and resolution processesAnalyze complex data sets to...

  • Enterprise IT Support Specialist for Technical Issues

    5 days ago

    Manila, National Capital Region, Philippines TECHNOGLOBAL TEAM, INC. Full time

    About the RoleThis is a unique opportunity to join a dynamic team at Techno Global Team, INC. as an IT Support Engineer Level 2.The successful candidate will be responsible for providing technical support to our clients, troubleshooting complex IT issues, and ensuring timely resolution of tickets.Your Key ResponsibilitiesIncident Management and Ticket...

  • Engineering Manager

    3 days ago

    Manila, National Capital Region, Philippines Empower Enterprise Philippines, Inc. - Internal Full time

    The Engineering Manager will oversee and manage maintenance and service for all facility infrastructure to include critical/non-critical electrical systems. Manage hard services to include HVAC- boilers, air handlers, chillers and all related systems. Maintain facility support systems to include emergency power generators and electrical switchgear. Manage...

  • High-Impact Case Handler

    4 hours ago

    Manila, National Capital Region, Philippines Cloudstaff Philippines Inc. Full time

    We are seeking a seasoned Escalations Manager to lead our technical implementation efforts and drive resolution in a fast-paced environment. The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience), and extensive experience in managing escalations and driving resolution.Main...

  • Facilities Engineering Manager

    3 days ago

    Manila, National Capital Region, Philippines Empower Enterprise Philippines, Inc. - Internal Full time

    **Company Overview:** Empower Enterprise Philippines, Inc. is a leading provider of facilities management services in the Philippines.**Job Summary:** We are seeking an experienced Facilities Engineering Manager to oversee and manage maintenance and service for all facility infrastructure. This includes critical/non-critical electrical systems, hard services...

  • CIRT Forensic Inv Senior Analyst

    3 weeks ago

    Manila, National Capital Region, Philippines Neksjob Corporation Full time

    About this Role:Execute documented processes within all activities of the CIRT playbook and security incident response lifecycle.Collect, preserve and process volatile information and evidences needed to conduct highly-confidential forensic investigations.Key Responsibilities:Investigation of digital evidences may include:• Storage media (i.e. hard drives,...

  • CIRT Forensic Inv Senior Analyst

    3 weeks ago

    Manila, National Capital Region, Philippines Neksjob Corporation Full time

    About this Role:Execute documented processes within all activities of the CIRT playbook and security incident response lifecycle.Collect, preserve and process volatile information and evidences needed to conduct highly-confidential forensic investigations.Key Responsibilities:Investigation of digital evidences may include:• Storage media (i.e. hard drives,...

  • SOC Analyst

    4 days ago

    Manila, National Capital Region, Philippines Applaudo Full time

    Applaudo National Capital Region, PhilippinesSOC Analyst (Triage Specialist)The SOC Analyst is a pivotal member of the Security Operations Center, acting as the first line of defense against cyber threats. The analyst is primarily responsible for triaging and analyzing raw security data, reviewing alarms and alerts, and determining their criticality. The...

  • SOC Analyst

    2 days ago

    Manila, National Capital Region, Philippines Applaudo Full time

    About you:You are someone who wants to influence your own development. You're looking for a company where you have the opportunity to pursue your interests and be able to grow professionally.Job Description:The SOC Analyst is a pivotal member of the Security Operations Center, acting as the first line of defense against cyber threats. The analyst is...

  • Customer Service Representative

    4 hours ago

    Manila, National Capital Region, Philippines Jocson College Inc. Full time

    Job SummaryJocson College Inc. is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to internal and external customers.The ideal candidate will have excellent communication skills, with the ability to articulate complex technical...

  • Amazon Merchant Liaison

    1 day ago

    Manila, National Capital Region, Philippines Amazon Operation Services Philippines, Inc. Full time

    In this role, you will be responsible for addressing chronic system issues, developing internal documentation, and contributing to a team environment while adhering to service level agreements for phone and/or email cases. You will also liaise with other departments as required to resolve merchant issues and questions.Key Requirements:College graduate or...

  • Technical Support Specialist

    4 hours ago

    Manila, National Capital Region, Philippines Jocson College Inc. Full time

    Job OverviewJocson College Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing first-line technical support to internal and external customers.The ideal candidate will have excellent communication and problem-solving skills, with the ability to troubleshoot...

  • Advanced Customer Support Professional

    1 day ago

    Manila, National Capital Region, Philippines TORCH Solutions Full time

    We are seeking an experienced Advanced Customer Support Professional to join our customer service team at TORCH Solutions. As a key member of our team, you will be responsible for providing advanced support to healthcare clients and customers, resolving complex issues and inquiries related to healthcare services and products.Responsibilities:Assist...

  • Wordpress Developer Expert

    2 days ago

    Manila, National Capital Region, Philippines enablesGROUP Full time

    We're looking for a highly skilled Wordpress Developer Expert to join our team at enablesGROUP. As a senior developer, you'll be responsible for troubleshooting and resolving complex technical issues related to our WordPress multisite network and custom fields.The ideal candidate will have a strong background in PHP, including experience with object-oriented...

  • Contract HR Analyst

    1 day ago

    Manila, National Capital Region, Philippines B & M Global Services Manila, Inc. Full time

    Main ResponsibilitiesMaintain our Performance Management System and complete day-to-day tasks related to Performance Management Administration in adherence to SLAs and quality standards.Collaborate with the Manager in developing, evaluating, and implementing initiatives and projects related to Performance Management.Collaborate with internal partners,...

Complex Issue Handler

1 week ago

Manila, National Capital Region, Philippines IT by Design Philippines Inc. Full time
About the Position

We are seeking a highly skilled Complex Issue Handler to join our team at IT by Design Philippines Inc.

The ideal candidate will have strong analytical and problem-solving skills, deep technical knowledge, and excellent communication abilities.

Key Responsibilities
  1. Issue Handling: Resolve complex technical issues escalated from the service desk team.
  2. Troubleshooting: Diagnose and resolve advanced hardware, software, and network problems.
  3. Collaboration: Work closely with various teams to ensure smooth IT operations.
  4. Documentation: Maintain detailed records of troubleshooting steps, solutions, and knowledge base articles.
  5. Knowledge Sharing: Share expertise with junior team members.