Customer Support Expert
4 days ago
Expereo is the Intelligent Internet Platform, connecting People, Places, and Things everywhere while providing One Global Experience. We are the largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, powering enterprises and government sites worldwide.
About the RoleThe Junior Case Manager role involves handling customer interactions, creating and managing support cases, and optimizing service processes to ensure an excellent customer experience. This includes providing timely response to all incidents and performance alerts, categorizing issues for escalation to appropriate technical teams, and working together with a team of Network Engineers towards a common goal.
Key Responsibilities:
- Obtain and verify customer order details through follow-up with customers and internal teams to generate accurate information.
- Categorize issues for escalation to appropriate technical teams and process maintenance communications.
- Work together with a team of Network Engineers towards a common preset goal.
This role requires strong customer support skills, knowledge of customer service processes, and ability to create an environment that is a great place to work. The ideal candidate will have excellent communication skills, be able to operate within legislative/regulatory and company policies and procedures, and display confidence, self-belief, and openness to new ideas.
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