
Automotive Department Head
2 days ago
Job Overview:
">- ">
- This role plays a key part in driving service quality, operational efficiency, and customer retention within the aftersales department.">
The successful candidate will oversee daily operations, ensuring smooth coordination between service, parts, and customer support teams.
">Key Responsibilities:
">- ">
- Supervise daily activities of the aftersales team, including service advisors, technicians, and parts staff.">
- Monitor service and parts operations to ensure timely delivery of customer service.">
- Assist in managing customer inquiries, complaints, and service requests to ensure prompt resolution.">
- Support inventory management by coordinating with parts personnel to maintain optimal stock levels.">
- Track and report key performance indicators such as service turnaround time, customer satisfaction, and parts sales.">
- Assist in training and coaching aftersales staff to enhance technical skills and customer service capabilities.">
- Ensure compliance with policies, procedures, and safety standards.">
- Collaborate with other departments to support dealership-wide objectives and ensure seamless customer experiences.">
- Prepare regular reports on aftersales performance for management review.">
Requirements:
">- ">
- Bachelor's degree in Business Administration, Automotive Technology, Marketing, or related field preferred.">
- 2–4 years of experience in automotive aftersales operations, preferably in a supervisory or team lead role.">
- Solid understanding of automotive service, parts, and warranty processes.">
- Strong leadership and team management skills.">
- Good communication and customer service skills.">
- Ability to work under pressure and meet deadlines.">
- Knowledge of automotive warranty policies and parts inventory management is an advantage.">
- Willingness to be assigned in Davao City.">
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