E-Commerce Support Specialist
3 days ago
Job Summary
We are seeking a highly motivated and experienced E-Commerce Customer Support Specialist to join our remote team. In this role, you will be responsible for providing exceptional customer service via email and live chat, ensuring timely resolution of customer inquiries and exceeding customer satisfaction targets.
About the Role
Key responsibilities include:
- Meeting daily SLA/KPI metrics by addressing customer emails and chats efficiently.
- Utilizing Zendesk to manage customer interactions and respond to product-related issues, general questions, and order-related inquiries.
- Providing excellent written and verbal communication to address customer concerns and offer solutions.
Requirements
To excel in this role, you will need:
- 3+ years of experience in eCommerce customer service or a service center troubleshooting products.
- High proficiency in computers and online tools, including Zendesk, Shopify, and G Suite.
- Experience answering complex customer inquiries regarding product knowledge and troubleshooting via email and live chat.
- Excellent writing and communication skills.
- Able to work occasional overtime during high-volume periods.
What We Offer
In return for your expertise and dedication, we offer a competitive compensation package, opportunities for growth and development, and a chance to be part of a dynamic team that values excellence and customer satisfaction.
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