E-commerce Support Officer

5 days ago


Manila, National Capital Region, Philippines Premiumbikes Corporation Full time

E-commerce Support Officer Job Description

We are seeking an experienced E-commerce Support Officer to join our team at Premiumbikes Corporation. As a key member of our e-commerce team, you will be responsible for providing exceptional customer service and supporting our online sales efforts.

Responsibilities:

  1. Provide timely and effective responses to customer inquiries and comments on our website and social media channels.
  2. Assist customers with online purchases and resolve any issues promptly and professionally.
  3. Process online orders and ensure timely delivery of products.
  4. Monitor and analyze online metrics to understand customer behavior and preferences.
  5. Collaborate with cross-functional teams to develop and execute e-commerce strategies.
  6. Stay up-to-date with industry trends and developments to inform our e-commerce strategy.
  7. Report on the effectiveness of our e-commerce efforts and suggest improvements.

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