Customer Service and Data Entry Expert

2 days ago

San Juan, National Capital Region, Philippines beBeeSpecialist Full time ₱50,000 - ₱70,000
Job Title: Customer Service & Data Entry Specialist

We are seeking an expert in customer service and data entry to manage orders, process data accurately, and deliver exceptional support. The ideal candidate will handle inquiries, order processing, refunds, inventory updates, and issue resolution efficiently.

Key Responsibilities:
  • Order Processing: Enter, update, and verify orders, ensuring accuracy.
  • Customer Service: Respond to inquiries, resolve order issues, and provide excellent support via chat, email, and phone.
  • Inventory Management: Maintain stock accuracy, update inventory levels, and synchronize data across platforms.
  • Returns & Refunds: Process return requests, coordinate replacements, and handle refund transactions.
  • Data Entry & Reporting: Ensure accurate entry of order details, customer information, and financial transactions into the account.
  • Third-Party Coordination: Communicate with suppliers and logistics partners to ensure timely deliveries.
  • Account Monitoring: Track performance, report discrepancies, and optimize workflows.
Qualifications & Skills:

Experience in e-commerce order processing is required.

Strong proficiency in data entry with high accuracy and attention to detail is essential.

Excellent customer service skills with experience in chat, email, and phone support are necessary.

Familiarity with inventory management and order tracking systems is a must.

Proficiency in Microsoft Office, Excel, and Google Sheets for tracking sales and reports is required.

Ability to multitask and prioritize tasks in a fast-paced environment is essential.

Strong written and verbal communication skills in English are necessary.

A problem-solving mindset to handle complaints and order discrepancies is required.

Preferred Qualifications:
  • Prior work with similar platforms is a plus.
  • Experience in tools like Avaya, Salesforce, Citrix, or OA Genius is beneficial.
  • Background in inventory management for online stores is a bonus.

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