Travel Operations Specialist
4 days ago
Job Overview
Carnival Cruise Lines is seeking a highly skilled and detail-oriented individual to join our team as a Crew Travel Specialist. In this role, you will be responsible for ensuring that authorized travelers have confirmed travel arrangements for air, hotel, and ground transportation.
Key Responsibilities:
- Verify the accuracy of reservations, obtaining required approvals when necessary.
- Utilize exceptional customer service skills to answer telephone calls and emails, providing assistance with booking tools and troubleshooting issues.
- Monitor assigned queues, processing reservations and notifying stakeholders of airline schedule changes.
- Process tickets and ticket exchanges accurately, applying administrative fees when required.
- Assist with flight interruptions, providing complete re-accommodations and minimizing inconvenience to travelers.
- Research and resolve issues, performing other job-related functions as assigned.
Requirements:
- High School Diploma or GED.
- Minimum 2 years of experience as a travel agent or in an airline reservation center agent, with Sabre preferable.
- Detail-oriented with good analytical and organizational skills.
- Superior written and verbal communication skills.
- Ability to prioritize assignments, resolve issues independently, and work effectively.
- Basic-level proficiency in Microsoft Word, Excel, and PowerPoint.
- Experience with GDS, preferably Sabre, making international and domestic reservations.
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