Senior Business Transformation Lead

1 week ago


Manila, National Capital Region, Philippines Globe Telecom, Inc. Full time

Globe Telecom, Inc. is seeking a highly experienced Senior Business Transformation Lead to lead our business transformation efforts. This role will be responsible for developing and implementing strategic plans to drive business growth and customer satisfaction.

Responsibilities:
  1. Develop and implement strategic plans to drive business growth and customer satisfaction.
  2. Lead cross-functional teams to identify areas for process improvement and develop strategies to address them.
  3. Collaborate with senior management to ensure alignment with business objectives and make recommendations on process improvements.
  4. Analyze and interpret data to effectively communicate insights to stakeholders and propose changes to business processes, policies, and operational procedures.
Requirements:
  • Bachelor's degree in Technology, Operations Management, Customer Experience, or a related field.
  • 8-10 years of experience in process management, operations management, or IT service management, with at least 3-5 years in a senior or leadership role.
  • Proven experience in leading cross-functional teams and managing process improvement initiatives.
  • Expertise in data analysis and performance metrics.


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