IT Infrastructure Manager Lead
4 days ago
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The IT Infrastructure Manager Lead will oversee the daily activities of a team of System Administrators and Engineers, ensuring smooth day-to-day operations.
This position is responsible for motivating, mentoring, and developing a team to deliver exceptional service. The role involves liaising with customers, monitoring attendance, and managing issues as necessary.
The ideal candidate will have proven experience in customer service handling and managed services, with a strong understanding of troubleshooting and hands-on expertise in desktop, servers, networking, AD, O365, and VMWare.
Key Responsibilities:
- Manage the distribution of workload across team members.
- Mentor and develop a team of at least 10 System Administrators and Engineers.
- Liaise with customers regarding post-sales requirements and delivery.
- Ensure all Managed Service provisions are delivered on time and according to client expectations.
- Conduct monthly one-to-one meetings and quarterly reviews.
- Monitor and record attendance, managing issues as necessary.
- Contribute to the development of the Managed Support function by sharing knowledge and expertise.
Requirements:
- Proven experience in customer service handling and managed services.
- Strong understanding of troubleshooting and hands-on expertise in multiple technologies.
- Excellent communication skills, both written and verbal.
- Ability to manage own workload and prioritize tasks effectively.
- Able to deal with challenging client and staffing issues professionally.
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