IT Infrastructure Specialist

2 weeks ago


Manila, National Capital Region, Philippines IT by Design Philippines Inc. Full time

Job Description:

This role is for a skilled technician who will handle back-end infrastructure support as well as advanced second-level support of service requests in a professional & timely manner. The successful candidate will be responsible for managing the activities and responsibilities of the service desk team, focusing on all technology including workstations, servers, printers, networks, and vendor-specific hardware and software.

The ideal candidate will have effective communication skills, problem-solving skills, experience with managing servers and SMB network infrastructures, and advanced experience in end-user support. Success for this role is when they can confidently interact with the user and solve a complex infrastructure-related problem.

Key Responsibilities:

  • Hands-on experience with Active Directory administration & management
  • Hands-on experience with Office 365 administration & management
  • Advance knowledge of Windows 10 diagnosis and troubleshooting
  • Advance knowledge of Windows server roles i.e., AD, FNP, DHCP, DNS, RDS
  • Advanced knowledge of Application support and troubleshooting
  • Good understanding of Azure
  • Windows networking basics and management i.e., Firewalls, Switches, ISP,
  • Understanding of Backups
  • Understanding of VMware and Hyper-V
  • Root Cause Analysis and Incident Analysis/Trending


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