IT Infrastructure Specialist
2 weeks ago
Job Description:
This role is for a skilled technician who will handle back-end infrastructure support as well as advanced second-level support of service requests in a professional & timely manner. The successful candidate will be responsible for managing the activities and responsibilities of the service desk team, focusing on all technology including workstations, servers, printers, networks, and vendor-specific hardware and software.
The ideal candidate will have effective communication skills, problem-solving skills, experience with managing servers and SMB network infrastructures, and advanced experience in end-user support. Success for this role is when they can confidently interact with the user and solve a complex infrastructure-related problem.
Key Responsibilities:
- Hands-on experience with Active Directory administration & management
- Hands-on experience with Office 365 administration & management
- Advance knowledge of Windows 10 diagnosis and troubleshooting
- Advance knowledge of Windows server roles i.e., AD, FNP, DHCP, DNS, RDS
- Advanced knowledge of Application support and troubleshooting
- Good understanding of Azure
- Windows networking basics and management i.e., Firewalls, Switches, ISP,
- Understanding of Backups
- Understanding of VMware and Hyper-V
- Root Cause Analysis and Incident Analysis/Trending
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