Customer Service Representative

1 month ago


Quezon City, National Capital Region, Philippines Metacom Full time
About Metacom

Metacom is a leading company in the industry, dedicated to delivering exceptional customer service and support. Our team is committed to helping our clients succeed.

Salary Information

The estimated annual salary for this role is $45,000-$60,000, depending on experience and location. This figure includes base pay and potential bonuses or overtime compensation.

Job Description
  • We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our call center team, you will be responsible for providing top-notch customer support and resolving issues in a timely and professional manner.

You will work closely with our clients to understand their needs and provide solutions that meet their requirements. Your excellent communication skills, both written and verbal, will be essential in building strong relationships with our clients and ensuring their satisfaction.

Key Responsibilities:

  • Follow standard processes and procedures to ensure efficient and effective issue resolution;
  • Identify and escalate priority issues per client specifications, working closely with internal teams to resolve complex problems;
  • Redirect problems to appropriate resources, ensuring that clients receive timely and accurate support;
  • Accurately process and record call transactions using a computer and designated tracking software.

This is an exciting opportunity to join a dynamic team and contribute to the success of Metacom. If you are a motivated and results-driven individual with excellent customer service skills, we encourage you to apply for this role.

Required Skills and Qualifications

To be successful in this role, you will need:

  • Excellent communication and problem-solving skills;
  • Ability to work in a fast-paced environment and prioritize multiple tasks;
  • Familiarity with customer service software and technology;
  • Strong attention to detail and accuracy in data entry.

We offer a competitive salary and benefits package, as well as opportunities for growth and development within the company.



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