Global Network Services Representative

1 week ago


Manila, National Capital Region, Philippines woyn Philippines Inc. Full time

We're looking for a talented Global Network Services Representative to join our global support team at Woyn Philippines Inc.

In this role, you will provide technical support and troubleshooting for network-related issues. The ideal candidate will have strong technical skills, excellent communication abilities in both German and English, and a passion for delivering exceptional customer service.

About the Role:

  • You will be the primary point of contact for internal and external customers.
  • You will be responsible for providing initial technical support and troubleshooting for network-related issues.
  • You will work effectively in a diverse environment, collaborating with colleagues and clients from various backgrounds.

Key Responsibilities:

  • Provide technical and general support services to global clients by responding to inquiries, monitoring hardware performance remotely, and handling and resolving tickets according to defined Service Level Agreements (SLAs).
  • Properly escalate and coordinate priority issues to next level support for handling.
  • Deliver exceptional customer service focused on achieving client satisfaction.
  • Work in a rotating 24/7 shift roster and collaborate closely with our teams in Germany, Australia, and other colleagues in the nicos Group of companies.

Requirements:

  • Proficiency in written and verbal communication using German language (B1-B2 Level) is required.
  • Excellent command of the English language.
  • A minimum of a college-level education, preferably with a degree in Information Technology, Computer Science, or a related field.
  • A background in service desk, customer service, or IT support is highly advantageous.
  • Knowledge in MS Office Applications (Outlook, Word, Excel, and PowerPoint).
  • Demonstrates high level of confidentiality and compliance with company policies and procedures.
  • Demonstrates commitment to continuous learning and professional development to drive ongoing improvements.
  • Ability to work effectively in a diverse environment, collaborating with colleagues and clients from various backgrounds.


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