Global Network Services Representative
1 week ago
We're looking for a talented Global Network Services Representative to join our global support team at Woyn Philippines Inc.
In this role, you will provide technical support and troubleshooting for network-related issues. The ideal candidate will have strong technical skills, excellent communication abilities in both German and English, and a passion for delivering exceptional customer service.
About the Role:
- You will be the primary point of contact for internal and external customers.
- You will be responsible for providing initial technical support and troubleshooting for network-related issues.
- You will work effectively in a diverse environment, collaborating with colleagues and clients from various backgrounds.
Key Responsibilities:
- Provide technical and general support services to global clients by responding to inquiries, monitoring hardware performance remotely, and handling and resolving tickets according to defined Service Level Agreements (SLAs).
- Properly escalate and coordinate priority issues to next level support for handling.
- Deliver exceptional customer service focused on achieving client satisfaction.
- Work in a rotating 24/7 shift roster and collaborate closely with our teams in Germany, Australia, and other colleagues in the nicos Group of companies.
Requirements:
- Proficiency in written and verbal communication using German language (B1-B2 Level) is required.
- Excellent command of the English language.
- A minimum of a college-level education, preferably with a degree in Information Technology, Computer Science, or a related field.
- A background in service desk, customer service, or IT support is highly advantageous.
- Knowledge in MS Office Applications (Outlook, Word, Excel, and PowerPoint).
- Demonstrates high level of confidentiality and compliance with company policies and procedures.
- Demonstrates commitment to continuous learning and professional development to drive ongoing improvements.
- Ability to work effectively in a diverse environment, collaborating with colleagues and clients from various backgrounds.
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