Career Development

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeCustomer Full time ₱2,500,000 - ₱5,000,000
Customer Success Professional Opportunity

At our innovative organization, we are on a mission to deliver exceptional customer experiences that drive growth and satisfaction.

The Customer Success Manager plays a pivotal role in ensuring the success of our clients by acting as a trusted advisor and providing strategic support to help them achieve their goals.

This is an exciting opportunity for a seasoned professional with a passion for customer-centricity and a proven track record in client relationship management and project implementation.

Key Responsibilities:
  • Become the primary point of contact post-sales and conduct thorough onboarding and customer education processes to ensure a seamless experience.
  • Prepare accounts for billing by ensuring customers successfully onboard and have access to our platform, prompting them to delegate tasks and build goal plans focused on short- and long-term growth objectives.
  • Proactively manage relationships between virtual assistants and assigned clients through regular check-ins, ad-hoc calls, and active monitoring of customer usage using our proprietary web tool.
  • Manage inbound customer communications by organizing and escalating issues, including assistant quality, staff replacement, billing, sales, and technical inquiries.
Requirements:
  • A Bachelor's degree or higher in a relevant field.
  • Excellent written and spoken English communication skills.
  • At least one year of experience in client relationship management AND/OR project management is mandatory.
  • Experience with process implementation is preferred but not required.
  • Comfortable with Mac, Windows, Chrome, iOS, Android, and video call communication tools like Zoom and Google Meet.
  • Understanding of online software (SaaS) services and/or technology-based solutions.
  • Understanding of goal development and implementation.
  • Positive attitude with a desire to contribute to the company's success and ability to remain professional while under pressure.
  • Ability to use various styles to persuade or negotiate appropriately.
  • Exceptional interpersonal skills.
Environment and Technology:
  • Fast reliable internet connection and reliable electricity.
  • Professional microphone headset or functional computer microphone equivalent.
  • Fast responsive computer and clean professional background/audio environment for video calls with customers.
  • People-focused culture centered on community and personal growth.
  • Performance Bonus.
  • Ability to network with executives at a fast-growing company.
  • Opportunity to obtain knowledge about many industries simultaneously.
  • Remote work-friendly environment.
  • Avenues for rapid promotion and salary increases as the company scales.

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