Customer Service Representative
7 days ago
At Talent Outsourcing Channel Solutions, we're seeking a highly skilled Customer Service Representative to join our team in Iloilo, Western Visayas. As a key member of our customer support team, you will be responsible for delivering exceptional service to our clients via chat and email channels.
Job Summary
We're looking for a detail-oriented and proactive individual with excellent written communication skills to provide accurate and helpful information to customers while adhering to company policies and procedures. If you have a passion for providing exceptional customer service and a desire to make a positive impact, we'd love to hear from you
About the Role
- Respond to customer inquiries and requests via chat and email in a timely and professional manner
- Provide accurate and helpful information to customers, while adhering to company policies and procedures
- Document customer interactions and updates in our CRM system
- Identify and escalate complex issues to supervisors or subject matter experts as needed
- Participate in training and development opportunities to enhance your customer service skills
Requirements
To be successful in this role, you'll need:
- Strong written communication skills with the ability to convey information clearly and effectively
- Excellent problem-solving and critical thinking skills to handle customer inquiries efficiently
- Proficiency in using customer service software and tools, including chat and email platforms
- Demonstrated experience in a customer service or call centre environment, preferably in a non-voice role
- Ability to work in a fast-paced, high-volume environment and adapt to changing priorities
What We Offer
As a valued member of our team, you can expect:
- A competitive salary of PHP 30,000 - PHP 50,000 per month (approximately USD 600 - USD 1,000), based on experience
- A comprehensive health and wellness package, including medical, dental, and vision coverage
- Opportunities for career development and continuous learning
- A supportive and collaborative work environment
- Employee recognition and appreciation programs
We're an equal opportunities employer and welcome applications from qualified candidates who are passionate about delivering exceptional customer service.
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