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Team Performance Lead

2 weeks ago

Manila, National Capital Region, Philippines Wingassistant Full time

We are seeking a seasoned Client Success Manager to join our team at WingAssistant. In this role, you will lead and manage a remote Virtual Assistant team to deliver exceptional client experiences across various industries.

About the Role:

As a Client Success Manager, you will be responsible for guiding your team members to reach their fullest potential while fostering a collaborative, client-centric environment. Your focus will be on ensuring each team member understands their goals and has the resources they need to succeed.

Key Responsibilities:
  • Manage a team of Virtual Assistants, fostering a positive, productive, and engaging work culture.
  • Offer tailored coaching to VAs based on their experience and industry needs.
  • Attend regular meetings with the core team to strategize, discuss team progress, and plan initiatives that promote continuous improvement in service delivery.
  • Leverage your knowledge of various industries to support VAs in delivering industry-specific solutions, addressing diverse client needs, and adapting to new sectors as required.
Qualifications:
  • Minimum of 3-5 years in a supervisory role with a strong background in managing and coaching remote teams.
  • Proven ability to guide and motivate team members, helping them achieve their goals and grow in their roles.
  • Broad understanding of various industries and an aptitude for quickly learning new fields to provide guidance to a diverse client base.
  • Exceptional verbal and written communication skills, capable of delivering clear, constructive feedback.
  • Experience with remote work tools and platforms (e.g., Discord, GSuite, Asana), and managing teams across different time zones.
Environment & Technology Needed:
  • Professional microphone headset or functional computer microphone equivalent.
  • Fast, responsive computer.
  • Clean & professional background/audio environment for video calls with customers.
Schedule:US & PH work hours (40+ hours per week)

Location:This is a hybrid job. You should be residing within Metro Manila to be considered for the role.