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Healthcare Intake Coordinator

1 month ago

Davao City, Davao, Philippines Med Supply US Full time
About the Job:

Med Supply US is a leading medical supply company that provides essential diabetic supplies to patients and healthcare professionals. We are seeking a highly skilled Healthcare Intake Specialist to play a critical role in our team.

Position Overview:

As a Healthcare Intake Specialist, you will be responsible for facilitating the intake process for patients seeking medical services. Your key responsibilities will include:

  • Greeting patients and visitors in a courteous and welcoming manner.
  • Collecting patient information, including personal details, medical history, and insurance coverage, using electronic medical record systems or paper forms.
  • Verifying insurance eligibility and coverage details, including copayments, deductibles, and any pre-authorizations required for services.
  • Explaining financial responsibilities to patients and assisting them in understanding insurance benefits and billing procedures.
  • Coordinating appointments and referrals for patients with various healthcare providers or departments within the facility.
  • Ensuring all necessary paperwork is completed accurately and in compliance with regulatory requirements.
  • Maintaining patient confidentiality and adhering to HIPAA guidelines at all times.
  • Answering phone calls and responding to inquiries from patients, healthcare providers, and insurance companies.
  • Collaborating with other healthcare professionals, such as physicians, nurses, and administrative staff, to ensure seamless patient care.
  • Assisting with administrative tasks, such as scheduling appointments, filing documents, and processing referrals.
Requirements:
  • High school diploma or equivalent; associate's or bachelor's degree in healthcare administration or related field preferred.
  • Prior experience in a healthcare setting, preferably in patient intake or registration.
  • Proficiency in using electronic medical record systems and other healthcare software.
  • Excellent communication skills, both written and verbal, with the ability to interact effectively with patients, families, and healthcare team members.
  • Strong organizational skills and attention to detail.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Knowledge of medical terminology, insurance billing processes, and regulatory requirements.
  • Compassionate and empathetic demeanor, with a commitment to providing exceptional patient care.
  • Ability to maintain professionalism and confidentiality in sensitive situations.
  • Flexibility to adapt to changing priorities and schedules.