Medical Services Liaison

2 weeks ago


Davao City, Davao, Philippines Med Supply US Full time
About the Role

At Med Supply US, we are seeking a skilled Healthcare Intake Specialist to facilitate the intake process for patients seeking medical services. As a key member of our team, you will play a crucial role in ensuring seamless patient care.

Key Responsibilities
  1. Greet Patients and Visitors

    Welcome patients and visitors to our facility with a courteous and welcoming demeanor.

  2. Collect Patient Information

    Accurately collect patient information, including personal details, medical history, and insurance coverage, using electronic medical record systems.

  3. Verify Insurance Coverage

    Verify insurance eligibility and coverage details, including copayments, deductibles, and any pre-authorizations required for services.

  4. Explain Financial Responsibilities

    Clearly explain financial responsibilities to patients and assist them in understanding insurance benefits and billing procedures.

  5. Coordinate Appointments

    Coordinate appointments and referrals for patients with various healthcare providers or departments within the facility.

  6. Complete Paperwork

    Ensure all necessary paperwork is completed accurately and in compliance with regulatory requirements.

  7. Maintain Confidentiality

    Maintain patient confidentiality and adhere to HIPAA guidelines at all times.

  8. Answer Phone Calls

    Answer phone calls and respond to inquiries from patients, healthcare providers, and insurance companies.

  9. Collaborate with Healthcare Professionals

    Collaborate with other healthcare professionals, such as physicians, nurses, and administrative staff, to ensure seamless patient care.

Requirements
  1. Education

    High school diploma or equivalent; associate's or bachelor's degree in healthcare administration or related field preferred.

  2. Experience

    Prior experience in a healthcare setting, preferably in patient intake or registration.

  3. Technical Skills

    Proficiency in using electronic medical record systems and other healthcare software.

  4. Communication Skills

    Excellent communication skills, both written and verbal, with the ability to interact effectively with patients, families, and healthcare team members.

  5. Organizational Skills

    Strong organizational skills and attention to detail.

  6. Adaptability

    Ability to multitask and work efficiently in a fast-paced environment.

  7. Medical Knowledge

    Knowledge of medical terminology, insurance billing processes, and regulatory requirements.

  8. Compassion

    Compassionate and empathetic demeanor, with a commitment to providing exceptional patient care.

  9. Professionalism

    Ability to maintain professionalism and confidentiality in sensitive situations.


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