
Patient Care Specialist
1 day ago
As a vital member of our healthcare team, you will play a crucial role in delivering exceptional patient care and support.
Job Responsibilities- You will administer medications, treatments, and medical procedures as prescribed by healthcare providers, monitoring vital signs and assisting with wound care, IV therapy, or other medical interventions.
- Maintaining accurate and up-to-date patient records is a top priority, documenting care provided, changes in condition, and any incidents or concerns.
- You will coordinate with US insurance providers to ensure seamless customer support and resolution.
- Providing exceptional customer support through various communication channels is essential.
- You must be able to resolve complex issues and accommodate customer inquiries to ensure satisfaction with products or services.
- Collaboration with colleagues and different departments is critical to resolving critical issues.
- Maintaining accurate records on customer interactions, transactions, feedback, etc. is a key responsibility.
- A basic knowledge of Medicare and Medicaid is beneficial.
- At least 1 year of BPO Healthcare experience related to reviewing medical records, authorization, claims, denials, and appeals is preferred.
- Excellent verbal and written communication skills, along with attention to detail, are essential.
- The ability to multitask and prioritize tasks effectively is crucial.
We foster an inclusive environment where everyone thrives, offering opportunities for growth and development at every stage of your career.
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