
Home Activation Specialist
14 hours ago
The Role We Need
We are looking for a highly skilled and detail-oriented individual to join our team as a Home Activations Specialist. In this role, you will play a critical part in supporting hosts to list their homes on our platform. Your primary responsibility will be to ensure that each listing meets our quality standards before going live. You will work closely with Account Executives and Customer Success Managers (Host Success) to resolve any issues that may arise during the activation process.
Key Responsibilities:
- Manage property onboarding checklists to ensure timely completion of key milestones.
- Collaborate with internal teams to verify that each listing meets PadSplit's property quality standards.
- Meet or exceed internal targets for property activation speed and quality.
- Confirm all activation requirements are complete, including host lease documents and accurate listing details.
- Support the overall property activation process to ensure a smooth and timely go-live.
- Stay responsive to communicate updates, resolve issues quickly, and coordinate with internal teams.
Requirements for Success
- Strong English communication skills, both written and verbal, with the ability to explain details clearly and confidently.
- A strong sense of ownership - someone committed to showing up, getting things done quickly, and taking full accountability for their work.
- Eager to continuously learn, adapt quickly to new tools and technologies, and build knowledge of the real estate business.
- Detail-oriented approach with the ability to follow a structured onboarding process while also spotting opportunities for improvement.
- High energy and resilience to thrive in a fast-paced, fully remote environment where priorities can shift quickly.
- Excellent organizational and time management skills to juggle multiple activations and competing priorities without losing track.
- Critical thinking skills and a problem-solving mindset to navigate complex or unexpected situations with confidence.
- Comfortable and confident when interacting with our internal teams, establishing trust through professionalism and empathy.
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