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Quality Assurance Manager for Retail Experience

1 week ago

Makati City, National Capital Region, Philippines Go-Get Data Consultancy Full time
Job Overview

Go-Get Data Consultancy is seeking a seasoned Quality Assurance Manager to join our team.

Key Responsibilities
  • Monitor and evaluate the quality of customer interactions, ensuring adherence to quality standards.
  • Document quality issues and performance measures for management review.
  • Provide coaching and feedback to enhance individual performance.
Requirements
  • A minimum of 2-5 years experience as a QA Manager in a BPO environment.
  • Prior experience in multi-program and multi-site management is highly desirable.
  • Six Sigma Certification is a plus.